He believes that to be successful one need to have right ambition. For him also it was to make a big company. He believes that your ambition should be above individuality.
Technology as an Engine
Flipkart is about giving the right experience across all the touch points to the customer and it’s also about reliability and speed of delivery. He believes that technology is the engine which powers all of these efforts.
Luck at right time
He think that they were lucky that they entered in this field at right time. They entered the market at right time when the e-commerce businesses in India just started picking up.
He believes that to be successful every company need to be customer focused. They have been very much customer focused for Flipkart. They have used technology to capture and analyze customer feedback in a very positive manner. Customer service is non negotiable.
He believes that challenges are part of any business and they will always exist. When they started Flipkart they too faced challenges like registering the company, getting the phone line, payment gateways, convincing the suppliers etc etc.
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